My first android

I’ve just started to use Lenovo’s new K1 tablet – and have had it for about a week or so.  Since I work there, my decision to go with this device was partly in consideration for investing in my future and not somebody else’s, but also to better understand the experiences of the customers that I talk to in our community every day.

Over the weekend, there was an update released which addressed a few minor bugs that inherently occur in any hardware / software product.   Customers were sharing feedback about a few bumps they encountered during the install and I observed that when I told them that A) I had one of these too,  B) Was by no means an “expert” on the product, and C) experienced a few of the same bumps they did and promised to share that with those involved in the release, the tone of the conversation changed.

I was suddenly human, not just an employee.  I had just walked in their shoes.    This was a moment where I could clearly see the difference in talking to someone vs talking with them.

So far, I really like the product and know I have a lot to learn about Apps and that whole ecosystem.  My phone is woefully in need of an update – it can text, and could connect to the web under certain circumstances but hardly resembles anything we would now call “smart”.   Once I’m savvy on this tablet, I’ll look into the expense of a phone and think that having one that can act as a portable wifi hotspot will be a key feature on my shopping list.

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